Support
Data Concepts will keep your salespeople productive on the road. We provide 24 hour emergency telephone support.
Use the customer log to report and track issue resolution.
Our Microsoft Gold Certified Partner status with
Microsoft Corporation gives us direct access to high level support from Microsoft software experts insuring that
complex problems receive a fast solution.
Your high-speed or broadband internet connection with your permission
enables our support team to connect to your HMS software and Microsoft SQL Server database remotely. We maintain
a database keeping track of customer issues as well as contact information, software installed, hardware installed
and hardware serial numbers to expedite resolution of support issues.
Using Remote Desktop, Live Meeting,
PC Anywhere, Citrix or Terminal Services we can assist you in resolving technical issues quickly without disrupting your operation.
Please let us know if you are interested in managed services for your Windows Server and desktops.
Current Data Concepts customers should use the Customer Log In to check on any existing issue or to download
new software version releases.
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